Bolt’s mission is to democratize commerce by making online buying easy, trusted, and consistent for millions of happy shoppers. Read more about our mission in our manifesto. We believe that every retailer will need ecommerce to power their business in the future, and to do that effectively they need Bolt.
As a customer-first marketer, you will work closely with Bolt’s go-to-market and customer success teams to identify and operationalize customer advocates and their stories through new and established programs. This is a highly collaborative function working across many teams on a variety of programs centered around our customers.
In this role you’ll lead several initiatives at various stages of maturity. Developing a program for customer testimonials, success stories, and reviews is a core responsibility through a close partnership with the Customer Success team. You will collaborate with Partner Marketing and Digital Marketing for Bolt’s ThinkShop, virtual partner and customer roundtables, to build and expand the existing program with customers. You’ll create the vision for The Retail Coalition to build a broader retail advocate group that is active and engaged with Bolt. You’ll partner with the product team to help create Bolt’s customer advisory board and manage event logistics for customer workshops. To drive broader market awareness, you lead our co-marketing strategy to ensure we are supporting our retailers through promotion and engagement in the market after launching with Bolt.
You’ll help define what customer marketing is at Bolt and shape the initiatives to drive the biggest impact. In this role, you’ll also build industry relationships and advocacy groups to both inform and engage with Bolt and Bolt’s customers.