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Director, Professional Services

Your Role at Bolt

Bolt is a world-class buying experience available for all online businesses. We're building a future where retailers can eliminate the massive operational overhead and technical debt associated with online checkout and payments, and where customers can buy instantly and securely across the internet. To solve such a large problem, we've put together an incredible team and are selectively adding to it.

Bolt is looking for a Director, Professional Services to drive fast, efficient, and delightful onboarding for new customers. Working in partnership with leaders on the customer success, integrations, and sales teams, you’ll own onboarding process including: methodology, service offerings, pricing and discounts. You'll also work with individual Account Executives to sell services into new and existing accounts. You'll also work with company leaders and other stakeholders to provide feedback and ideas on issues which impact the merchant experience.

Ideal candidates have the ability to understand the technical complexity, a keen sense for managing people, and a great ability to get stuff done.  Deep curiosity and the ability to go above and beyond to tackle big problems are key!
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Responsibilities:

  • People management for the Implementation team
  • Improve existing processes for implementation service delivery
  • Own success of all customer onboarding projects 
  • Identify and tackle blockers to getting customers live quickly
  • Design methods for repeatable projects
  • Automate as much as possible, collaborate with teams to document repeat processes
  • Deliver speed and quality for all on-boarding projects
  • Help build internal integration and services ability 

Requirements:

  • People management and team leadership experience
  • Experience writing Statements of Work or other customer contracts
  • Experience pitching or selling services to prospective customers
  • Empathetic attitude with engineers and customers
  • Great communication skills 
  • Process-oriented mindset
  • Ideal candidates have experience in payments, ecommerce, and/or enterprise software. Consulting experience is a plus.

Benefits:

  • Competitive Pay
  • Flexible PTO
  • Cell phone reimbursement
  • Comprehensive health coverage: Medical, dental and vision
  • Monthly wellness stipend
  • Paid parental leave
  • Monthly (virtual) team events
  • Retirement plans

  • Bolt is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you have a disability or special need that requires accommodation, please let us know.