We are witnessing a massive shift of consumer presence from offline to online. With it, there is a need for technologies that enable online businesses to thrive. Bolt is at the center of this universe leading the next generation of e-commerce, having created a best-in-class buying experience from checkout to fraud detection, payments and more. With our help, retailers can successfully compete with the online retail giants that have the means to invest in technology.
The Support Engineering team is a critical contributor to customer success, ensuring prompt and effective resolution of customer issues. Under your leadership, Bolt Support Engineering will develop a reputation across the industry for our world-class customer service. Your top-notch management and mentorship skills will enable each member of our Support Engineering team to develop their technical skills and reach their highest potential; your excellent communication and problem-solving will help us solve the toughest of customer issues. You’ll also be an advocate for the customer internally, leveraging your unique view of our merchant experience to influence improvements across the organization. You’re a great fit for the role if you thrive on the success and growth of your team members, enjoy the thrill of resolving a diverse range of requests, and are highly motivated to deliver exceptional customer outcomes.