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Lead Product Operations Manager

Your Role at Bolt

Your role at Bolt

We are witnessing a massive shift of consumer behavior from offline to online. With it, there is a need for technologies that enable online businesses to thrive. Bolt is at the center of this universe working on the next generation of ecommerce, having created a best-in-class buying experience from checkout to fraud detection, payments and more. With our help, retailers can successfully compete with the online retail giants that have the means to invest in technology. 

Bolt is taking a unique approach to improving ecommerce by partnering with retailers to embed our technology deep within their existing tech stacks. This means our product team has to deal with high degrees of complexity internally and externally. The Product Operations team has two key responsibilities. First, they are responsible for ensuring that we build the right product by systematically capturing and distilling feedback throughout the product life cycle from all stakeholders internal and external. Second, they ensure that our most complex products and features are rolled out as efficiently and effectively as possible by helping facilitate cross-functional alignment, running betas, supporting QA, filling in the gaps, and more. We are looking for a product operations leader to serve as the founding member of the production operations team at Bolt.

To excel in this role you will need to be structured in your thinking, a technical expert, customer and quality obsessed, and willing to move fast and iterate. You will partner with product, engineering, design, and other cross-functional teams to help build the best products. Lastly, you need to be comfortable moving into uncharted territories and be willing to go beyond the job description to make products successful.

This role will be an individual contributor, but as we grow, the person in this role will likely need to hire a team to support Bolt’s increased scale.  
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What you'll do:

  • Create processes to effectively capture feedback at every stage of the product life cycle
  • Dive into internal data (support tickets, product requests, etc…) to understand product impact and gaps
  • Distill the feedback and insights you capture into digestible recommendations for the product team and business leadership
  • Serve as a bi-directional bridge between product and the rest of the organization sharing updates and feedback in both directions
  • Help align business strategy and product vision
  • Partner with product managers, engineers, designers, and product marketers to build and deploy products successfully
  • Support our most complex products from inception to launch to scaled adoption
  • Create processes to ensure we release products effectively from internal QA to beta release to new and existing customer implementations
  • Evangelize best practices across the product and engineering teams to ensure new features are easy to implement

What will set you up for success:

  • 2+ years of experience as a product operations leader with 6+ years of other relevant experience at a successful tech company
  • A clear history of delivering high-quality products
  • Domain expertise in operations, product, engineering, design, data, and go-to-market
  • Strong communication skills and project management ability
  • Experience working with enterprise B2B customers and in payments and ecommerce a plus