Ecommerce infrastructure on the internet is fragmented and broken. Bolt is a world-class buying experience available for all online businesses. We're building a future where retailers can eliminate the massive operational overhead and technical debt associated with online checkout and payments, and where customers can buy instantly and securely across the internet. To solve such a large problem, we've put together an incredible team and are selectively adding to it.
The Support Engineering team is a critical contributor to customer success, ensuring prompt and effective resolution of our customers’ technical issues. Under your leadership, Bolt Support Engineering will develop a reputation across the industry for our world-class customer service. Your top-notch management and mentorship skills will enable each member of our Support Engineering team to reach their highest potential, and your excellent communication, coding, and problem-solving skills will help us solve the toughest of customer issues. You’ll also be an advocate for the customer internally, leveraging your unique view of our merchant experience to influence improvements across the organization. You’re a great fit for the role if you thrive on the success and growth of your team members, enjoy the thrill of resolving a diverse range of requests, and are highly motivated to deliver exceptional customer outcomes.