Ecommerce infrastructure on the internet is fragmented and broken. Bolt is a world-class buying experience available for all online businesses. We're building a future where retailers can eliminate the massive operational overhead and technical debt associated with online checkout and payments, and where customers can buy instantly and securely across the internet. To solve such a large problem, we've put together an incredible team and are selectively adding to it.
As Bolt’s first technical writer, you’ll not only write customer-facing content but also partner with engineering, support, and other stakeholders to build processes that ensure ongoing scale and quality of our documentation. Your passion for sharing knowledge will improve upon Bolt’s existing writing culture, and your excellent writing skills will simplify Bolt for our customers at all points of the customer lifecycle. Additionally, as a member of our customer education team, you’ll integrate your content into our broader education ecosystem, ensuring that we communicate technical operations and requirements consistently across multiple media. You’re a great fit for this role if you enjoy working with developers and customers, love writing and organizing content, and are highly motivated to deliver a top-notch customer experience.