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Instructional Designer

Your Role at Bolt

Ecommerce infrastructure on the internet is fragmented and broken. Bolt is a world-class buying experience available for all online businesses. We're building a future where retailers can eliminate the massive operational overhead and technical debt associated with online checkout and payments, and where customers can buy instantly and securely across the internet. To solve such a large problem, we've put together an incredible team and are selectively adding to it.

As Bolt’s first instructional designer, you’ll create scalable learning solutions for our quickly growing customer base, partnering with a wide array of cross-functional teams to identify training requirements and deliver on training needs. Your creative problem solving abilities and passion for education will allow you to build engaging content that empowers our merchants with the knowledge and confidence to run successful businesses using Bolt.

You’ll thrive in this role if you love finding new and scalable ways to present content to learners, are motivated by a desire to empower others through training, and are excited by the pace of a high-growth company.


  • Build and maintain customer training materials, including infographics, e-learning, presentation slides, and instructor-led training courses.
  • Administer customer training materials through an LMS or other means.
  • Partner closely with engineering, product, support, customer success, and product marketing to ensure that your training materials are of high quality, address key customer learning needs, and represent the Bolt brand and product appropriately.
  • Measure success of customer education programs in partnership with customer education leadership, and iterate on training materials based on these metrics.


  • 5+ years of experience building and administering training materials at scale for B2B  and/or SaaS customers
  • Outstanding communication skills
  • Demonstrated ability to quickly learn technical concepts, and explain technical concepts to non-technical learners
  • Expertise in e-learning technology, such as Adobe Captivate or Articulate Storyline.
  • Experience with graphic design software (Illustrator, InDesign, Photoshop) and video editing software (Final Cut, Adobe Premier) a plus.

Our Values

Be 20% Wrong

As a startup, speed is extremely important. The quicker we move, the more mistakes we make. If we are making no mistakes, it means, quite simply, that we’re not moving fast enough. Therefore, a 20% error rate is, not only permissible, but expected. If you’re not wrong 20% of the time, you’re not moving fast or ambitious enough.

All or Nothing

All or Nothing is the guiding philosophy for our decisions. Starting with why we work at Bolt, it is, quite simply, because we’re obsessed. We’re not here to advance our professional careers or for a financial outcome. We’re here because we’re obsessed with changing the world and becoming the best versions of ourselves. And we trust that, to the degree to which we do what we are obsessed with, everything else in life will fall into place. Similarly, we make only “All or Nothing” decisions about others we bring onto the team and product features we build.

Chase 10X, Not 10%

The only way a startup with 10s of people can outcompete corporations with 1000s is by leveraging its force multipliers of nimbleness, talent, and creativity. Large corporations focus on 10% optimizations to generate millions in revenue. They cannot evoke major changes without years of preparation. As a startup, we don’t have that luxury… it also does not make economic sense to optimize something that’s very small. There are always more incremental features to build. There are always more incremental people to hire. But, from product to people, we must consistently chase 10X opportunities and force multipliers.

Writing Over Talking

At Bolt, we recognize that talking drives emotions, ego, and politics. Writing enables clarity of thought and analysis. We strive to create a culture where decisions are driven by data, not by social influence. To facilitate this, we approach problems with preparation, writing out issues and proposals in depth.

Extreme Ownership

A business thrives when everyone on a team takes full responsibility for their outcomes. When things go wrong, individuals don't blame other teams or individuals- they accept responsibility and take initiative to fix problems without being asked. At Bolt, extreme ownership isn't just for leaders; it's for everyone.

Win as a Team

At Bolt, we want everyone to be as successful in their pursuits as possible. We know that our peers’ successes are tied to ours. And their triumphs, whether personal, professional, or otherwise, will benefit the company and us as individuals in the long-term.


  • Work with a world-class team
  • Significant equity at a fast-growing company
  • Ownership and autonomy over substantial projects
  • Generous medical, dental and vision benefits for you and your family
  • Parental leave
  • Daily breakfast, lunch, dinner, and a fully stocked kitchen
  • Flexible vacation policy
  • Parking and transit benefits, including safe and last mile rides
  • 401(k)
  • Relocation support
  • An office filled with energy and optimism