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Technical Project Manager

Your Role at Bolt

Bolt has created a best-in-class buying experience and made it available for all online businesses. With our help, retailers can eliminate the massive operational overhead and technical complexity associated with online checkout and payments, and consumers can buy instantly and securely across the internet. One by one, we’re rebuilding ecommerce infrastructure to make it less fragmented, less bloated, and more efficient. To solve such a large problem, we've put together an incredible team and are selectively growing it.

Bolt is looking for a Technical Project Manager to drive efficient and delightful onboarding for customers that are new to our platform. You will own the entire integration process: manage timelines, resources, ensure stakeholder alignment, and set expectations across internal and external teams. You will work closely with our engineering team and you will partner with Customer Success, Support, and Integration specialists.

Ideal candidates have a technical mindset, are not afraid of complexity, have a keen sense for managing people, and a great ability to get stuff done. Deep curiosity and the ability to go above and beyond to tackle big problems are key.
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What You Will Do:

  • Ensure that our customers are onboarded successfully
  • Work with cross-functional teams
  • Define multiple project schedules, timelines, and do critical path analysisIdentify risks and blockers, suggest mitigations and guide the team to remove blockers
  • Communicate and align with internal and external stakeholders
  • Efficiently allocate resources to ensure efficient execution
  • Prioritize incoming customer issues
  • Continuously monitor and improve the effectiveness of our processes to increase speed to launch and quality of service
  • Define workarounds and viable solutions to meet our customers needs
  • Become deeply familiar with Bolt’s platform and product offering

Requirements:

  • 3+ years as a Technical Project/Program Manager
  • Knowledge of various software development approaches and techniques and deep experience with at least one such approach
  • Process oriented and continuous improvement mindset
  • Ability to work autonomously in a fast paced, cross-functional environment, and comfort with ambiguity
  • Ability to influence others and get the team across the finish line
  • Experience writing code would set you apart

Our Values

Be 20% Wrong

As a startup, speed is extremely important. The quicker we move, the more mistakes we make. If we are making no mistakes, it means, quite simply, that we’re not moving fast enough. Therefore, a 20% error rate is, not only permissible, but expected. If you’re not wrong 20% of the time, you’re not moving fast or ambitious enough.

All or Nothing

All or Nothing is the guiding philosophy for our decisions. Starting with why we work at Bolt, it is, quite simply, because we’re obsessed. We’re not here to advance our professional careers or for a financial outcome. We’re here because we’re obsessed with changing the world and becoming the best versions of ourselves. And we trust that, to the degree to which we do what we are obsessed with, everything else in life will fall into place. Similarly, we make only “All or Nothing” decisions about others we bring onto the team and product features we build.

Chase 10X, Not 10%

The only way a startup with 10s of people can outcompete corporations with 1000s is by leveraging its force multipliers of nimbleness, talent, and creativity. Large corporations focus on 10% optimizations to generate millions in revenue. They cannot evoke major changes without years of preparation. As a startup, we don’t have that luxury… it also does not make economic sense to optimize something that’s very small. There are always more incremental features to build. There are always more incremental people to hire. But, from product to people, we must consistently chase 10X opportunities and force multipliers.

Writing Over Talking

At Bolt, we recognize that talking drives emotions, ego, and politics. Writing enables clarity of thought and analysis. We strive to create a culture where decisions are driven by data, not by social influence. To facilitate this, we approach problems with preparation, writing out issues and proposals in depth.

Extreme Ownership

A business thrives when everyone on a team takes full responsibility for their outcomes. When things go wrong, individuals don't blame other teams or individuals- they accept responsibility and take initiative to fix problems without being asked. At Bolt, extreme ownership isn't just for leaders; it's for everyone.

Win as a Team

At Bolt, we want everyone to be as successful in their pursuits as possible. We know that our peers’ successes are tied to ours. And their triumphs, whether personal, professional, or otherwise, will benefit the company and us as individuals in the long-term.

Perks

  • Work with a world-class team
  • Significant equity at a fast-growing company
  • Ownership and autonomy over substantial projects
  • Generous medical, dental and vision benefits for you and your family
  • Parental leave
  • Daily breakfast, lunch, dinner, and a fully stocked kitchen
  • Flexible vacation policy
  • Parking and transit benefits, including safe and last mile rides
  • 401(k)
  • Relocation support
  • An office filled with energy and optimism