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Technical Writer

Your Role at Bolt

Ecommerce infrastructure on the internet is fragmented and broken. Bolt is a world-class buying experience available for all online businesses. We're building a future where retailers can eliminate the massive operational overhead and technical debt associated with online checkout and payments, and where customers can buy instantly and securely across the internet. To solve such a large problem, we've put together an incredible team and are selectively adding to it.

As Bolt’s first technical writer, you’ll not only write customer-facing content but also partner with engineering, support, and other stakeholders to build processes that ensure ongoing scale and quality of our documentation. Your passion for sharing knowledge will improve upon Bolt’s existing writing culture, and your excellent writing skills will simplify Bolt for our customers at all points of the customer lifecycle. Additionally, as a member of our customer education team, you’ll integrate your content into our broader education ecosystem, ensuring that we communicate technical operations and requirements consistently across multiple media. You’re a great fit for this role if you enjoy working with developers and customers, love writing and organizing content, and are highly motivated to deliver a top-notch customer experience.
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You'll

  • Write and maintain all content for our external developer audience, including:  API documentation, Plugin integration documentation, and Plugin testing practices
  • Document approved third-party applications and the processes required to integrate each application with Bolt.
  • Compile Bolt’s release notes.
  • Partner closely with engineering, product, support, solution engineering, implementation and customer success to ensure that your documentation is of high quality, is easily discoverable, is intuitive to follow, and is simple to maintain.
  • Understand customer needs and incorporate customer feedback into our technical documentation. Partner with customer education leadership to build out our content writing tech stack, including selection of authoring and distribution tools. 
  • Ensure smooth integration of Bolt’s technical documentation into other components of our education experience, such as training courses.
  • Ensure that the style and tone of our technical documentation are aligned with our brand.

Requirements

  • Experience writing developer-focused technical documentation for an external audience
  • Outstanding writing & communication skills
  • Demonstrated ability to quickly learn technical concepts
  • Experience with best-in-class content authoring and distribution tools 
  • Experience with Javascript, HTML, CSS, SQL, PHP
  • Domain expertise in eCommerce (Bonus)
  • Experience with Shopping Cart Platforms (WooCommerce, Magento, Shopify, BigCommerce) (Bonus)
  • Experience with Google Analytics & Facebook Pixel (Bonus)
  • Experience with Web Hosting (Bonus)

Our Values

Be 20% Wrong

As a startup, speed is extremely important. The quicker we move, the more mistakes we make. If we are making no mistakes, it means, quite simply, that we’re not moving fast enough. Therefore, a 20% error rate is, not only permissible, but expected. If you’re not wrong 20% of the time, you’re not moving fast or ambitious enough.

All or Nothing

All or Nothing is the guiding philosophy for our decisions. Starting with why we work at Bolt, it is, quite simply, because we’re obsessed. We’re not here to advance our professional careers or for a financial outcome. We’re here because we’re obsessed with changing the world and becoming the best versions of ourselves. And we trust that, to the degree to which we do what we are obsessed with, everything else in life will fall into place. Similarly, we make only “All or Nothing” decisions about others we bring onto the team and product features we build.

Chase 10X, Not 10%

The only way a startup with 10s of people can outcompete corporations with 1000s is by leveraging its force multipliers of nimbleness, talent, and creativity. Large corporations focus on 10% optimizations to generate millions in revenue. They cannot evoke major changes without years of preparation. As a startup, we don’t have that luxury… it also does not make economic sense to optimize something that’s very small. There are always more incremental features to build. There are always more incremental people to hire. But, from product to people, we must consistently chase 10X opportunities and force multipliers.

Writing Over Talking

At Bolt, we recognize that talking drives emotions, ego, and politics. Writing enables clarity of thought and analysis. We strive to create a culture where decisions are driven by data, not by social influence. To facilitate this, we approach problems with preparation, writing out issues and proposals in depth.

Extreme Ownership

A business thrives when everyone on a team takes full responsibility for their outcomes. When things go wrong, individuals don't blame other teams or individuals- they accept responsibility and take initiative to fix problems without being asked. At Bolt, extreme ownership isn't just for leaders; it's for everyone.

Win as a Team

At Bolt, we want everyone to be as successful in their pursuits as possible. We know that our peers’ successes are tied to ours. And their triumphs, whether personal, professional, or otherwise, will benefit the company and us as individuals in the long-term.

Perks

  • Work with a world-class team
  • Significant equity at a fast-growing company
  • Ownership and autonomy over substantial projects
  • Generous medical, dental and vision benefits for you and your family
  • Parental leave
  • Daily breakfast, lunch, dinner, and a fully stocked kitchen
  • Flexible vacation policy
  • Parking and transit benefits, including safe and last mile rides
  • 401(k)
  • Relocation support
  • An office filled with energy and optimism