Shopper Journey — Perfecting the Buying Experience

Join us on March 23, 2021, for a series of virtual conversations between seasoned retail leaders. Hear from industry-leading experts on how to perfect the buying experience for your online shoppers.

Schedule of Events

Reserve your spot at one of our virtual conversations below to uncover proven strategies for a seamless buying experience. We'll break down why perfecting the purchase is such an important emphasis for conversion-focused retailers and provide you with a holistic blueprint to help you replicate the same success on your online store.

Register Here:

By completing the form above, you agree to allow us to share your information with the speakers and partners of ThinkShop, including Deliverr, Adobe, Industry West, Metric Theory and Kensium. Please read our Privacy Policy and our Terms Of Use for more information on our policies.

9:00 - 10:00 am PT

Taking a Shopper-Centric Approach With the Bolt Network Effect

Peter Sheldon from Adobe will moderate a session with Bolt and artisan-crafted furniture and decor retailer, Industry West. Industry West will discuss their success using the Bolt Network, the importance of a modern tech stack, what retailers need to do today to stay relevant in 2021 and beyond, and how to shift to a more shopper-centric retail strategy.

Peter Sheldon
Senior Director Commerce Strategy, Adobe

Peter is a well-known industry expert in ecommerce and omnichannel technology, having previously held the role of Vice President and Principal Analyst at Forrester Research. He spent five years leading Forrester’s global research on digital commerce technologies, helping to challenge the thinking and lead change for ecommerce executives undertaking major digital transformation and commerce technology programs. Today Peter leads commerce strategy for Adobe.

Steven Scarborough
eCommerce Director, Industry West & FAVOR

Steven runs eCommerce production and strategy for B2B and B2C clients at Industry West and FAVOR. He brings 15 years of experience in product design, user experience, and strategy from startup, academic, and enterprise organizations.

Bob Buch
Chief Business Officer, Bolt

Bob oversees BD, partnerships, and corporate strategy at Bolt. He brings over 15 years of experience, including revenue, product marketing, and business development at both startups and large organizations. He's described as one of the most creative thinkers (across all departments) and one of the best deal makers in Silicon Valley.

10:00 - 10:45am PT

Tricking Out the Customer Journey to Increase Conversions

How much lift can CX enhancements make to your bottom line? What best practices should retailers keep top of mind when launching an ecommerce store? Join user experience veteran Richard Parr to get answers to these questions and more.

Richard Parr
VP. Creative Services, Kensium

Richard manages the User Experience and User Interface design teams at Kensium. He brings over 30 years of design experience working in both the industry and academia. His expertise is in conceptualizing and executing marketing campaigns through appropriate online channels.

10:45 - 11:30am PT

How to Accelerate Sales Through Fast Shipping

Warehouse and delivery startup Deliverr will lead a session on delighting shoppers at every stage of the funnel. Key topics include building awareness of your brand, supercharging traffic to your web listing, and then accelerating sales to new heights with a robust fulfillment experience.

Megan Brabender
Account Executive, Deliverr

Megan has spent her career in the retail and ecommerce world selling SaaS and fulfillment technology solutions. First, she helped onboard new merchants onto marketplaces and transitioned to specifically focusing on Deliverr Fast Tag solutions for DTC websites and social sites such as Facebook and Instagram. Now, Megan builds referral pipelines and onboards Deliverr’s mid-market and highest volume merchants. She is excited to help ecommerce companies drive more revenue through fast shipping.

11:30am - 12:15pm PT

Scaling Paid Ad Campaigns To Support Each Stage of The Consumer Journey

A cohesive, market leading shopping journey isn't complete without bringing a top tier approach to paid media. Join Megan Beatty from Metric Theory to dive into the most important trends to have on your radar, key considerations for the ever-changing media environment, and tactical expansion and optimization priorities for your whole paid ad funnel across Google, Facebook and LinkedIn.

Megan Beatty
Director of Account Services, Metric Theory

Megan is the Director of Account Services at Metric Theory, and in addition to overseeing the Paid Social branch has led paid search strategy for the agencies largest clients, resulting in a passion for a high quality (and high performing!) customer experience across channels and throughout the whole funnel. Her expertise spans many industries across B2C and B2B, including leading programs for clients like GoFundMe and GE Digital.

Frequently Asked Questions

  • Q: Will recordings of the sessions be available?

    Yes, each of the sessions will be recorded (unless otherwise specified). Links to the recordings will be provided to registered participants only.

  • Q: Is there a limit to how many sessions I can attend?

    No, there is no limit to how many sessions you may attend.

  • Q: Is there a cost to attend any of the sessions?

    No, the live sessions are free to attend.

  • Q: What if I’m interested in a sponsorship opportunity?

    Sponsorship opportunities are available upon request. Please contact raana[at]

  • Q: Who can I reach out to for other questions?

    Your point of contact for all questions about the ThinkShop Series is our program manager, Raana Radfar: [email protected]


The ThinkShop Series is a collection of webinars and virtual roundtables designed to highlight trending ecommerce topics. We bring together an assortment of ecommerce experts, retailers, technology partners, and agencies to educate, inspire and empower you with the latest ecommerce insights and strategies.

The Retail Coalition (by Bolt), is a community of ecommerce leaders who care deeply about the customer experience and have a desire to change the future of online retail. The network of TRC members comes together on an ongoing basis to discuss the emerging trends in the industry, the actions they’re taking to capitalize on the opportunities and their perspectives on the latest research insights.

Bolt is on a mission to perfect the checkout experience for online retailers and make sure nothing gets in the way when shoppers decide to buy. Bolt's mobile-optimized checkout is coupled with a unique approach to fraud detection that approves more good orders. By converting more shoppers into customers, Bolt has become the proven choice of customer-obsessed retailers.

This website uses cookies to optimize your user experience and improve performance. Please see our Cookie Policy for more information