Frequently Asked Questions

If you're new to Bolt or looking to improve the checkout experience on your site, this guide will help you learn more about our platform and its features.

The Bolt Difference

CheckoutOS™ by Bolt
powers the fastest buying experience, end-to-end, including one-click checkout.

Bolt enables shoppers to securely save their information during their first purchase within the Bolt Network. Once saved, a shopper never has to enter personal or payment information again. When a shopper returns to any merchant in our network, they can checkout without completing any forms or remembering any passwords, even if they have never purchased from that merchant before. Instead, a One-Time-Password (OTP) is sent to their phone or email to proceed with a secure one click checkout.

No. Bolt is not an additional APM or a checkout plugin. Bolt replaces your checkout with a lightweight modal to ensure the customer experience is seamless. Unlike plugins that redirect your customers away from your store to register and potentially abandon their cart, Bolt appears seamless to your shoppers and they never leave your site.

With each additional field in the checkout process, shoppers have a higher chance of dropping off and not completing their purchase. With Bolt, the checkout form has 8 fewer fields on average, significantly decreasing the time to purchase and reducing the possibility of user error. Bolt’s integrated fraud detection means shoppers don’t need to input their billing address. Shoppers making a purchase at any Bolt merchant for the first time can complete their purchase as a guest and then create a Bolt Account at the end, while returning Bolt Account shoppers can complete their purchases with a single click.

Bolt is designed for mobile-first and offers near-instant load times that are 10x faster than the industry average. With Bolt, your shoppers can complete the checkout process 1.5-2x faster than the average native checkout.

The Bolt Network and Bolt One Click Checkout

The Bolt Network connects retailers and tens of millions of shoppers in a unified, cross-brand network.

Any retailer in the network can treat the 10s of millions of shoppers with Bolt accounts like returning customers by offering them one-click checkout, regardless of whether or not the shopper has purchased from that retailer before.

Any shopper with a Bolt account can breeze through checkout in one click at any merchant on the Bolt network, even if they’ve never been to that site before.

Learn more about the Bolt Network

The Bolt Network makes this possible. The Bolt Network includes all retailers using Bolt checkout on their site. The moment a shopper makes a purchase from any merchant on the Bolt Network, the shopper can create a Bolt Account to save personal and payment information. The next time that shopper makes a purchase from any merchant on the Bolt Network, Bolt recognizes the shopper’s Bolt Account through their email or phone number, and offers the seamless, one-click checkout experience–even if that shopper has never purchased from that merchant before.

Shoppers using Bolt checkout for the first time can save their shipping and payment information simply at the end of the checkout. When those shoppers return to your site–or any merchant on the Bolt Network– Bolt recognizes the shopper’s email or phone number, allowing for a secure, one click checkout that doesn’t require a password. Shoppers who leverage one click checkout complete orders at a 50% higher rate than shoppers who go through guest checkout.

Integrations and Forms of Payment

Bolt integrates with hundreds of applications and plugins for processes that touch checkout—tax, shipping, APMs and payment processors, back-office ERPs, and many others. Bolt’s network of integrations is always growing as new services and vendors arise. Switching to Bolt also gives you access to our team of engineers, designers, and data scientists that constantly test, iterate, and improve the buying experience on your site.

Our extensible CheckoutOSTM scales with your business and pre-built integrations with top alternative payment methods (APMs) allow you to give shoppers more ways to pay while turbocharging your growth. Accept payments simply and securely with Bolt Payments, our all-in-one, enterprise-grade payment solution, or keep your existing payment processor through a simple gateway integration.

Bolt Payments, our native payment stack, supports all major card brands and offers simplified reporting, reconciliation, settlement, and fee structures.

Bolt has an open payment platform, meaning we integrate with top payment service providers, allowing you to keep current payment-related reporting and reconciliation with your PSP. See supported payment processors.

Shoppers can pay with digital wallets and APMs, such as PayPal, ApplePay, Afterpay, and Affirm, as well as credit cards. See supported APMs.

Today, Bolt works with Adobe, BigCommerce, WooCommerce, Salesforce Commerce, and Volusion. We work with other carts and custom solutions on a select basis.

White-Glove Customer Service

Yes. Bolt Professional Services is Bolt’s white-glove solution that offers retailers access to project managers t, integration services, training, education and testing, as well as ongoing, dedicated support post-launch.

Before Go-live
Your dedicated Project Manager will guide you through the complete implementation process, provide a project plan, and oversee all steps to you get up and running smoothly.

Your Technical resources will provide consulting and best practices on your specific integration with Bolt using our API or pre-built Plugins. We offer various levels of service depending on your specific needs.

Your dedicated Customer Success Manager is involved during the implementation phase and will provide education and training sessions as well asQ&As to help you get familiar with Bolt.

After Go-live
Your Customer Success Manager will always be your dedicated point of contact and strategic partner, available to review your Bolt performance, advise on new products and features, and more.

The Customer Support and Education teams will assist with any Bolt questions and provide self-service tools that can be accessed via Zendesk or the Bolt Support Center.

When shoppers reach out for help creating an order—whether by phone, email, or other support channels—you can use Bolt’s Checkout via Link feature. You build the order, then send a simple link to your shopper. Shoppers are directed to the Bolt checkout and prompted to enter their payment information and complete the order.

Product Questions

Yes. Bolt’s Virtual Terminal is a transaction portal that allows online retailers to charge a credit card on behalf of a customer. Similar to a point-of-sale (POS) terminal, Bolt’s Virtual Terminal requires a full set of customer information: first name, last name, card number, expiration date, card verification value number (CVV) email address, and phone number.

Important considerations when using the Virtual Terminal include:

  • Virtual Terminal transactions do not sync with your e-commerce platform.
  • Payment is captured at the time of a successful authorization, also called autocapture.
  • Payments are auto-approved after successful authorization as they don’t undergo any risk review.

Yes. International shoppers can check out in one click in the language, currency, and payment methods they’re most familiar with.

Yes. You can customize your checkout experience in a variety of ways, including localization, custom notices, custom checkboxes, brand elements and discount codes, to name a few. This allows you to keep your experience on-brand while maintaining control over engagement with your shoppers.

Yes. Today, mobile devices are at the center of many transactions – whether it’s for on-the-go ease, discovery or price comparison. Shoppers want an easy checkout experience that allows them to buy seamlessly from their desktop, tablet or mobile devices. Bolt’s checkout form was designed for mobile and sits on your product page offering a no-scroll, above-the-fold experience.

Contact sales to learn more about our pricing.

With Bolt’s Fraud Protection, In the event that chargebacks occur, we’ll work with you to win more disputes on your behalf, with win rates exceeding 50%, and cover 100% of the costs associated with any fraudulent transactions we approve with our Fraud Chargeback Guarantee.

Complete this short form and a checkout expert will contact you to discuss how Bolt can improve the overall experience for your shoppers.

Bolt’s Fraud Protection uses a multi-layered approach of rules, machine learning, and our in-house, expert review team, ensuring that fraud never impacts your business. Plus with our Fraud Chargeback Guarantee, you truly never have to worry about the cost of fraud again. Get more information about Bolt’s Fraud Protection here.

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Have an additional question or need additional assistance?
Bolt's dedicated sales team is here to help you.

Contact Sales