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Frequently Asked Questions

If you're new to Bolt or looking to improve the checkout experience on your site, this guide will help you learn more about our platform and its features.

Any merchant doing over $3M in annual GMV and is domiciled in the US qualifies for Bolt. In select cases, such as with Volusion merchants, we’ll work with merchants doing under $3M in annual GMV.

Switching to Bolt gives you access to our team of engineers, designers, and data scientists that constantly test, iterate, and improve the buying experience on your site. We leverage data from A/B tests, millions of transactions and our network of retail partners to deliver a checkout experience that’s tested and updated to meet the ever-changing needs of online shoppers.

Some of the areas we invest the most and that have the highest impact on conversion include:

  • Speed & performance
  • UX experimentation
  • Error handing
  • Design enhancements
  • Cross-platform and device optimization

Bolt has an open payment platform, meaning we integrate with dozens of other blue chip processors. From Stripe to Braintree to Adyen, Bolt works with the best of the best, enabling our merchants to have world-class payment processing as part of their checkout experience.

Yes. Bolt works with PayPal, ApplePay, and many other digital wallets.

Typically merchants have written in-house code for checkout, or have layered their own code on top of a shopping cart’s default checkout experience. So, Bolt replaces no tools but rather becomes the connection point or glue at checkout that tools plug into.

Bolt is the only checkout experience platform on the market. Bolt solves for checkout, payment and fraud while integrating with all backend systems.

Yes. Bolt’s language localization enables shoppers to view checkout instructions and cart totals in their local language.

Yes. You can customize your checkout experience in a variety of ways including localization, custom notices, custom checkboxes, brand elements and discount codes to name a few. This allows you to keep your experience on-brand while maintaining control over engagement with your shoppers.

With each additional field in the checkout process, shoppers have a higher chance of dropping off and not completing their purchase. With Bolt, the checkout form has 8 fewer fields on average, significantly decreasing the time to purchase and reducing the possibility of user error. Bolt’s integrated fraud detection means shoppers don’t need to input their billing address. First-time shoppers can complete their purchase as a guest, while returning shoppers can complete their purchase with a single click.

Yes. Today, mobile devices are at the center of many transactions – whether it’s for on-the-go ease, discovery or price comparison. Shoppers want an easy checkout experience that allows them to buy seamlessly from their desktop, tablet or mobile devices. Bolt’s checkout form was designed for mobile and sits on your product page offering a no-scroll, above-the-fold experience.

Today, we most actively work with Magento, Bigcommerce, WooCommerce, Volusion, and Salesforce Commerce Cloud. We work with other carts and custom solutions on a select basis. Contact us to learn more.

The Bolt Checkout Experience platform costs a percent of sale depending on the size of the customer. Our other products such as our fraud insurance are all priced differently. Contact sales to learn more about our pricing.

Bolt Approve comes with 100% coverage on fraudulent chargebacks. Never worry about the cost of fraud again. When you pair Approve with Collect our team of trained chargeback experts will represent any non-fraud chargebacks on your behalf at no additional cost.

Visit “Contact Sales” and a checkout expert will reach out to discuss how Bolt can improve the overall experience for your shoppers.

Yes. Bolt Services is Bolt’s white-glove solution that offers retailers project management, integration services, training and education, testing and launch, and ongoing, dedicated support post-launch.

Before Go-live
Your dedicated Implementation Manager will guide you through the complete implementation process, overseeing all steps so you get up and running smoothly.

Your Integration Engineer will provide consulting and best practices on how to integrate with Bolt using our API or pre-built Plugins. If in scope, they will also complete most of the work for the integration and help you with Testing.

Your Customer Success Manager is involved during the implementation and will run training sessions, Q&As, and whatever else your team needs to get familiar with Bolt.

After Go-live
Your Customer Success Manager will always be your dedicated point of contact, available to answer or relay all your questions.

The Customer Support and Education teams will assist with any Bolt questions and provide self-service tools that can be accessed via Zendesk or the Bolt Support Center.

Shoppers can save their shipping and payment information simply at the end of the checkout. When those shoppers return to your site, Bolt recognizes the email or phone number, allowing for a secure, single-click checkout that doesn’t require a password. Shoppers who leverage single-click checkout complete orders at a 50% higher rate than shoppers who go through guest checkout.

When shoppers reach out for help creating an order—whether by phone, email, or other support channels—you can now make that process more safe, secure and streamlined with Bolt’s Checkout via Link. You build the order, then send a simple link to your shopper. Shoppers are directed to the Bolt checkout and prompted to enter their payment information and complete the order.

Yes. Bolt’s Virtual Terminal is a transaction portal that allows online retailers to charge a credit card on behalf of a customer. Similar to a point-of-sale (POS) terminal, Bolt’s Virtual Terminal requires a full set of customer information: first name, last name, card number, expiration date, card verification value number (CVV) email address, and phone number.

Important considerations when using the Virtual Terminal include:

  • Virtual Terminal transactions do not sync with your e-commerce platform.
  • Payment is captured at the time of a successful authorization, also called autocapture.
  • Payments are auto-approved after successful authorization as they don’t undergo any risk review.
  • Virtual terminal transactions are not indemnified for fraud by Bolt. Bolt relies on signals from a customer’s checkout to determine fraud. Because virtual terminal transactions are placed by the merchant, Bolt will not have these signals and cannot indemnify the transaction.
  • Since Bolt does not indemnify virtual terminal transactions, no Bolt fees will be charged on virtual terminal transactions.

Yes. Unlike other fraud solution providers, Bolt’s fraud model is uniquely powered by behavioral data from checkout, which means that our Checkout solution and Fraud model are linked.

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