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Frequently Asked Questions

If you're new to Bolt or looking to improve the checkout experience on your site, this guide will help you learn more about our platform and its features.

Any retailer doing over $3M in annual GMV and is domiciled in the US qualifies for Bolt. In select cases, such as with Volusion retailers, we’ll work with retailers doing under $3M in annual GMV.

Bolt One Click enables shoppers to securely save their information during their first purchase within the Bolt Network. Once saved, a shopper never has to enter personal or payment information again. When a shopper returns to any retailer in our network, they can checkout without completing any forms or remembering any passwords even if they have never purchased from that retailer before. A One-Time-Password (OTP) is sent to their phone or email to proceed with a secure checkout.

No. Bolt is not an additional APM or a checkout plugin. Bolt replaces your checkout with a lightweight modal to ensure the customer experience is seamless. Unlike plugins that redirect your customers away from your store to register and potentially abandon their cart, Bolt appears seamless to your shoppers.

Bolt integrates with hundreds of applications and plugins for processes that touch checkout—tax, shipping, APMs and payment processors, back-office ERPs, and many others. Bolt’s network of integrations is always growing as new services and vendors arise. Switching to Bolt also gives you access to our team of engineers, designers, and data scientists that constantly test, iterate, and improve the buying experience on your site.

Bolt enables shoppers to check out with one click across any site in the Bolt Network, making it easier than ever to get shoppers through checkout in record time. Each time a new retailer launches with Bolt, they bring their own customers into the network naturally. Every new retailer benefits every existing retailer by adding new shoppers. Every shopper can checkout anywhere in the Bolt Network with just one click. Learn more about the Bolt Network.

Retailers can get an all-in-one, enterprise-grade payment infrastructure with Bolt, or integrate an existing payment gateway into the Bolt platform.

Bolt has an open payment platform, meaning we integrate with dozens of other blue-chip processors. From Stripe to Braintree to Adyen and beyond, Bolt works with the best of the best, enabling our retailers to have world-class payment processing as part of their checkout experience.

In addition, Bolt provides an all-in-one payment solution so retailers can accept credit cards and local payment methods, leverage robust transaction and fraud reporting, and maintain one relationship for end-to-end payment needs.

Yes. Bolt works with PayPal, ApplePay, and many other digital wallets.

Typically, retailers have written in-house code for checkout, or have layered their own code on top of a shopping cart’s default checkout experience. Bolt replaces no tools but rather becomes the connection point (or “glue”) at checkout that tools plug into.

Bolt is the only checkout experience platform on the market. Bolt solves for checkout, payment and fraud while integrating with all backend systems. To solve conversion problems, many checkout plugins have recently sprouted up. But these add one more button to your store and one more confusing option for shoppers. In the end, the challenges of checkout remains.sts. Bolt solves checkout by actually solving checkout, not by adding more buttons. Learn more about the difference between plugins and Bolt here.

Yes. Bolt’s language localization enables shoppers to view checkout instructions and cart totals in their local language.

Yes. You can customize your checkout experience in a variety of ways including localization, custom notices, custom checkboxes, brand elements and discount codes to name a few. This allows you to keep your experience on-brand while maintaining control over engagement with your shoppers.

With each additional field in the checkout process, shoppers have a higher chance of dropping off and not completing their purchase. With Bolt, the checkout form has 8 fewer fields on average, significantly decreasing the time to purchase and reducing the possibility of user error. Bolt’s integrated fraud detection means shoppers don’t need to input their billing address. First-time shoppers can complete their purchase as a guest, while returning shoppers can complete their purchase with a single click.

Bolt is designed for mobile-first and offers near-instant load times that are 10x faster than the industry average. With Bolt, your shoppers can complete the checkout process 1.5-2x faster than the average native checkout.

Yes. Today, mobile devices are at the center of many transactions – whether it’s for on-the-go ease, discovery or price comparison. Shoppers want an easy checkout experience that allows them to buy seamlessly from their desktop, tablet or mobile devices. Bolt’s checkout form was designed for mobile and sits on your product page offering a no-scroll, above-the-fold experience.

Today, we most actively work with Magento2, Bigcommerce, Volusion, and Salesforce Commerce Cloud. We work with other carts and custom solutions on a select basis. Contact us to learn more.

Contact sales to learn more about our pricing.

Using a multilayered approach of machine learning, rules, and manual review from our in-house risk team, Bolt’s Fraud Protection ensures that fraud never impacts your business. With a 99% order approval rate and 100% fraud chargeback guarantee, you never have to worry about the cost of fraud again.

Complete this short form and a checkout expert will contact you to discuss how Bolt can improve the overall experience for your shoppers.

Yes. Bolt Services is Bolt’s white-glove solution that offers retailers project management, integration services, training and education, testing and launch, and ongoing, dedicated support post-launch.

Before Go-live
Your dedicated Implementation Manager will guide you through the complete implementation process, overseeing all steps so you get up and running smoothly.

Your Integration Engineer will provide consulting and best practices on how to integrate with Bolt using our API or pre-built Plugins. If in scope, they will also complete most of the work for the integration and help you with Testing.

Your Customer Success Manager is involved during the implementation and will run training sessions, Q&As, and whatever else your team needs to get familiar with Bolt.

After Go-live
Your Customer Success Manager will always be your dedicated point of contact, available to answer or relay all your questions.

The Customer Support and Education teams will assist with any Bolt questions and provide self-service tools that can be accessed via Zendesk or the Bolt Support Center.

Shoppers can save their shipping and payment information simply at the end of the checkout. When those shoppers return to your site, Bolt recognizes the email or phone number, allowing for a secure, one click checkout that doesn’t require a password. Shoppers who leverage one click checkout complete orders at a 60% higher rate than shoppers who go through guest checkout.

When shoppers reach out for help creating an order—whether by phone, email, or other support channels—you can use Bolt’s Checkout via Link feature. You build the order, then send a simple link to your shopper. Shoppers are directed to the Bolt checkout and prompted to enter their payment information and complete the order.

Yes. Bolt’s Virtual Terminal is a transaction portal that allows online retailers to charge a credit card on behalf of a customer. Similar to a point-of-sale (POS) terminal, Bolt’s Virtual Terminal requires a full set of customer information: first name, last name, card number, expiration date, card verification value number (CVV) email address, and phone number.

Important considerations when using the Virtual Terminal include:

  • Virtual Terminal transactions do not sync with your e-commerce platform.
  • Payment is captured at the time of a successful authorization, also called autocapture.
  • Payments are auto-approved after successful authorization as they don’t undergo any risk review.
  • Virtual terminal transactions are not indemnified for fraud by Bolt. Bolt relies on signals from a customer’s checkout to determine fraud. Because virtual terminal transactions are placed by the retailer, Bolt will not have these signals and cannot indemnify the transaction.
  • Since Bolt does not indemnify virtual terminal transactions, no Bolt fees will be charged on virtual terminal transactions.
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