Lifetime Value Fashion Report

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2024 Ecommerce Priorities and Predictions

Our Commitment to Bolt Retailers During the COVID-19 Pandemic

<p>The COVID-19 pandemic has been challenging for retailers across the spectrum. Businesses are responding to gaps in their supply chain, disruptions in operational logistics and cash flow, dramatic drops or spikes in demand, and more. To strengthen our commitment to our retail partners, we’ve committed additional resources to help you during this challenging time.</p><p>Below are some of the resources we’ve made available to help you navigate this dynamic situation.</p><h2>Bolt Reliability &amp; Stability</h2><p>Reliability and stability remain the top focus for our team. We are doubling down on our commitment to our partners and are focused on keeping our platform operational, scalable, and financially resilient during this challenging time. This includes additional monitoring at multiple layers of our technology, increased resources towards database stability, and additional automated testing.</p><p><a href="https://status.bolt.com/">Bolt status, stability, and uptime →</a></p><h2>Guidance &amp; Updates from the Bolt Team</h2><p>We’re aware that each retailer is being impacted by COVID-19 differently.<br>Explore features and programs to help your business take action today:</p><h3>Dispute management</h3><p>Bolt is anticipating increased chargebacks during these times. In the event you receive chargeback disputes, we remain ready and willing to assist you in <a href="https://support.bolt.com/hc/en-us/articles/228300808-Chargeback-Dispute-Process">representment.</a></p><p>To help streamline the process, we recently released a short <a href="https://support.bolt.com/hc/en-us/articles/360044774833-eLearning-Winning-Chargebacks">e-learning</a> video on best practices for winning chargeback disputes.</p><h3>Customer Communication</h3><p>During this rapidly changing environment, it’s important to be transparent with your customers about shipping timelines and delays. Keep your customers informed of important updates by enabling Bolt’s <a href="https://support.bolt.com/hc/en-us/articles/360039010014#h_87a3deac-3d03-4d4d-ab89-f1dcefa77a95">custom banner notices</a> in checkout.</p><p>Please reach out to your Success Manager if you are interested in enabling this feature.</p><h3>Terms and Conditions</h3><p>While the COVID-19 impact to your business is quickly evolving, we suggest taking a<br>moment to review your Terms and Conditions. In particular, pay attention to the<br>sections related to pricing and payment, shipping and returns, exchanges and<br>cancellations, and dispute resolutions.</p><h2>Help &amp; Support&nbsp;</h2><p>The Bolt Support Team remains available to answer your questions and resolve any issues during our standard business hours (Monday – Friday from 8:30 AM ET/5:30 AM PT to 9:00 PM ET/6:00 PM PT).</p><p>Additionally, Bolt is offering 24/7 emergency support for tickets submitted via the <a href="https://support.bolt.com/hc/en-us/articles/360015369893-Contacting-Bolt-Support">Bolt Merchant Dashboard</a> that are tagged as having a “Critical” business impact.</p><h3>Review Documentation</h3><p>Get familiar with the Bolt products and their features.<br><a href="https://docs.bolt.com/docs">Learn More</a></p><h3>Need Help?</h3><p>Get in touch if you have questions or submit a support request.<br><a href="https://support.bolt.com/hc/en-us">Contact support</a></p>