Improvements in ecommerce UX have gained traction in the last decade as customers have come to expect faster, more efficient ways of buying online. Offering an express checkout is the way to go if you want to provide a fast and optimized experience for your shoppers.
While most of the benefits are aimed at creating a better user experience for your customers, there are many benefits for the ecommerce retailer as well, including better conversions and reduced checkout abandonment. Continue reading to learn more about creating a successful express checkout.
We’ll help you build, test, and optimize the key features of your express checkout, and outline the main benefits of adding an express checkout to your ecommerce store. To start, let’s cover what an express checkout is and why you should have one.
An express checkout is an ultra-fast checkout form, usually designed for returning customers, that reduces form fields in order to ensure a quicker checkout process. Shipping, billing, and payment information is submitted in a contained area of the site, making it simple and efficient for the customer.
Having an express checkout is important for making checkout as fast and frictionless as possible. Designed specifically to make checkout convenient for returning users, an express checkout usually means a one-click checkout experience.
Having an express checkout isn’t just for perfecting a user experience customers love; it’s also about reducing checkout abandonment and improving your sales. Here are the main advantages that an express checkout brings for you and your customers.
Almost all of these are automatic advantages of using an express checkout process, but you will still want to optimize your checkout for your individual shoppers for best results. Keep reading for common characteristics of an express checkout, or jump down to learn the steps for building an optimized checkout.
With multi-step, single-step, one-page, and one-click checkouts, it can get confusing to identify what, exactly, an express checkout is. Express checkouts exist in a variety of formats, some being more ‘express’ than others. There are also a variety of checkout add-ons and plugins that claim to be express checkouts. Here are a number of common features of express checkouts:
One of the main features of any express checkout is that it functions faster by skipping data entry. Data from previous sessions is accessed to verify the identity of the customer and draw payment details. While some express checkouts have other features that vary, all express checkouts use minimal data entry or skip it entirely.
Express checkouts are able to skip data entry (and therefore, speed up checkout) a few different ways. Skipping data entry and speeding up the checkout process is often achieved by accessing existing personal and payment information. In some cases, data is archived in the retailer’s system through an existing account, but in other cases, it’s done by linking or connecting to an existing social account that already contains personal and payment information.
The true beauty of an express checkout is making it as quick – and painless – as possible. The ideal expression of an express checkout is a checkout simplified to a single click. “One-click” is now a standard practice for express checkouts, and many express checkouts themselves have become known as a “one-click checkout.” Check out (no pun intended) PayPal’s express checkout button to see express checkout done right.
Express checkouts are contained and isolated, operating on one page or even a single step. This mitigates the effort required to checkout, as it confines it to a single process. The simplicity of this design often makes checkout more accessible and easy for customers.
No matter the type of express checkout you choose to use, you will want to optimize for best performance and user experience. While an express checkout is better than standard checkout by definition, there are still things you can do to improve and fine-tune the express checkout experience for better results. Here are some strategies that anyone can employ to improve their express checkout.
Showing product, quantity, and payment details prominently and clearly is essential for express checkout. To help users process their payment quickly, customers need to be able to review information at a glance and with clarity. Make sure you feature all information so that it’s legible and easy to comprehend.
Displaying information about inventory and stock availability will make express checkout seamless for customers. Having a system that verifies whether items are in-stock behind the scenes is useful for making sure your express checkout functions properly and avoids situations where inventory goes out of stock before a checkout can be completed.
For customers to be satisfied with a checkout, it needs to function smoothly, quickly, and without errors. Ensure that your design operates as it should, and update it regularly to provide a good user experience. Make sure that the checkout design is responsive to avoid friction and keep users satisfied with the experience across devices.
Along the same lines of keeping the display clear, refrain from overcrowding the screen. Avoid distractions and call to actions that take the user away from the checkout flow. Keep your express checkout down to the barebone essentials, keeping it fast, efficient, and convenient.
Having a mobile-friendly design is essential as more online sales shift to mobile ecommerce. Any checkout should be consistent across all device types. This not only helps recurring customers have a similar experience on desktop, tablet, and mobile, but it also helps you track analytics that let you compare behavior on different devices.
Form field error validation should be used so customers know when they enter inaccurate, incomplete, or otherwise inadequate information. This makes checkout simple and clear, helping them correct information and fill out form fields properly. Make error validation clear and easy to identify and fix for customers to help get the best data.
More often than not, customers have the same shipping as billing address. While you’ll want to give customers the option of picking an alternate shipping address, the default setting should be to include the “same as billing address” box checked. This will save the majority of your customers time on checkout and shorten their purchase funnel.
Every form field is an obstacle to a potential customer. Reduce the number of forms at all costs and limit how much customers have to fill out. One way of doing this is by integrating a Google Maps API that will autofill addresses as customers enter them, saving precious seconds on each checkout.
Maintaining an express checkout requires management, as you’ll need to refine and make improvements over time, update technology for steady performance, and detect and protect against fraudulent charges. Bolt is an intuitively-designed express checkout with built-in fraud prevention technology offering a 100% fraud chargeback coverage guarantee.
Bolt increases conversions and reduces abandonment by approving payments that would otherwise be rejected due to false fraud indicators. Retailers use Bolt’s checkout system to offer an express checkout experience to make sure nothing gets in the way when shoppers decide to buy.