At Bolt, we believe fraud prevention should fuel your growth, not impede it. With that principle in mind, we’re happy to announce a suite of new features which will help you mitigate fraud and help you grow your revenue.
With the launch of these features, we’ve automated processes to make it easier to manage disputes tasks or we’ve consolidated disputes data in one place so you can have it quickly at your fingertips.
Bolt is now consolidating all your dispute information into a single location, making it easier to have a holistic picture of your business performance. This simplifies managing disputes by giving you improved visibility into the stage, reason, and liability of each transaction. You’ll also get a clear understanding of any actions required from your team.
Whether you’re using Bolt as your payments facilitator or your own payments processor, you can use the new Dispute Dashboard as your operational hub for handling disputes. It gives you real-time insights into the stage, reason, and liability of each transaction—all in a single location.
You get at-a-glance information about:
We’ve heard from customers that sometimes, they need to kick off deeper analysis of their disputes. To better accommodate that, we’ve added the ability to easily download your monthly dispute information as a standard CSV.
With this, you can answer critical business questions like:
You can access your dispute statements in the Bolt Merchant Dashboard by:
Learn more about dispute statements.
For some Bolt customers on certain payment gateways, the dispute process can be a bit of a manual process. We’ve now automated that manual workflow, ensuring that disputes can be tracked and reimbursed with minimal human error.
You can simply submit the dispute through the Bolt Merchant dashboard. From there, our Risk team will review it and provide you a notification about liability and coverage through the Merchant Dashboard. For covered disputes, the credit will appear in the following month’s invoice.
Learn more about submitting manual disputes.
Sometimes, the shipping address needs to be updated after an order has been placed. ou can now easily inform Bolt of these address updates, ensuring those orders remain indemnified under our chargeback protection policy.
Simply submit these address updates in the Bolt Merchant Dashboard, and you’ll be able to see whether the update was approved in the transaction events log. You’ll also receive email notifications for approvals and rejections.
Learn more about updating shipping address for a transaction.
A common thread of these features is that these provide automated solutions to what used to be manual tasks. These new features to our Fraud Protection solution are just the latest examples of how Bolt is laser-focused on bringing you impactful new features and services that help you solve critical business problems.