Ensure Checkout Performance with Ongoing Experimentation

Building the best checkout experience doesn’t end once it’s live on your site. From evolving shopper preferences to new technology, offering a best-in-class checkout requires constant testing and iteration.&nbsp;However, experimentation is no small task. For many retailers, whole teams are dedicated to deploying and testing new features and updates. And for others, developer resources may be allocated elsewhere so they don’t have the bandwidth to properly experiment. This leaves retailers with two options:1. In-house experimentation: Requires dedicated developer resources, but can take months to reach statistical significance and even longer to implement changes universally.2. No experimentation: Requires no developer resources, but means that retailers are either:<ul><li>Not updating their checkout experience and missing out on opportunities to optimize</li><li>Making updates to their checkout without understanding the impact of these changes</li></ul>At Bolt, we understand that ongoing experimentation is critical to building the gold-standard checkout experience. That’s why we take on the heavy lifting of experimentation. With Bolt, retailers can reallocate their developer resources to other meaningful tasks while ensuring they offer an up-to-date and highly performant checkout experience.&nbsp;Bolt offers a variety of experiments, including:1. Individual retailer experiments: Retailers can not only A/B test new features on their site, but also test the impact of more nuanced changes like feature placement, copy changes, and user interfaces (UI) in checkout.2. Cross-network experiments: In addition to experimenting on individual retailers, Bolt also runs experimentation across hundreds of brands in the Bolt Network.&nbsp;This combination of experimentation allows retailers to select what parts of the checkout experience they want to test individually. Plus, they benefit from cross-network experimentation and ensure any results that positively impact checkout are applied to their experience.<h2> Available Experimentation&nbsp;</h2>Below is a list of all available experiments that retailers can currently choose to test on their sites. If you are a Bolt retailer and interested in running any of these experiments, please reach out to your Customer Success Manager.&nbsp;1. Full Page Checkout ModalLearn if the current Bolt checkout modal or full page checkout modal performs better with your shoppers.<img src="https://res.cloudinary.com/dugcmkito/image/upload/v1694452269/Full_Page_Checkout_Modal_2x_3df000d665.png" alt="Full Page Checkout Modal&nbsp;@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1694452270/thumbnail_Full_Page_Checkout_Modal_2x_3df000d665.png 245w,https://res.cloudinary.com/dugcmkito/image/upload/v1694452270/small_Full_Page_Checkout_Modal_2x_3df000d665.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1694452270/medium_Full_Page_Checkout_Modal_2x_3df000d665.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1694452271/large_Full_Page_Checkout_Modal_2x_3df000d665.png 1000w," sizes="100vw">2. Gift Card Placement&nbsp;Test whether to display gift cards in the side cart or within the payment step of checkout.<img src="https://res.cloudinary.com/dugcmkito/image/upload/v1691531957/Gift_Card_Placement_2x_8c5de5bbf3.png" alt="Gift Card Placement&nbsp;@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1691531956/thumbnail_Gift_Card_Placement_2x_8c5de5bbf3.png 245w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531957/small_Gift_Card_Placement_2x_8c5de5bbf3.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531957/medium_Gift_Card_Placement_2x_8c5de5bbf3.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531957/large_Gift_Card_Placement_2x_8c5de5bbf3.png 1000w," sizes="100vw">3. Product Recommendations Placement<ul><li>Overview: Decide whether to showcase product recommendations before, during, or after checkout.</li><li>Proof Point: 5.4% increase in average order values (AOV) for <a href="https://spiceology.com/" target="_blank">Spiceology</a> when product recommendations were showcased during checkout.&nbsp;</li><li>Customer testmionial: “Not only does Bolt allow us to provide a fast, secure, and streamlined checkout experience to our shoppers, but it experiments and finds ways to make Spiceology’s checkout experience even better on our behalf. Bolt recently ran an A/B test to showcase product recommendations during checkout. As a result, we saw a 5.4% increase in average order values (AOV) when product recommendations were shown—which is a significant impact on our bottom line." - Katie Capka, Director of Ecommerce at Spiceology</li></ul><img src="https://res.cloudinary.com/dugcmkito/image/upload/v1691531964/Product_reccomendations_2x_0b935e09f5.png" alt="Product reccomendations@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1691531965/thumbnail_Product_reccomendations_2x_0b935e09f5.png 245w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531965/small_Product_reccomendations_2x_0b935e09f5.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531965/medium_Product_reccomendations_2x_0b935e09f5.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531965/large_Product_reccomendations_2x_0b935e09f5.png 1000w," sizes="100vw">4. Alternative Payment Methods in CheckoutTest how offering one (or multiple) APMs impact checkout conversion.<img src="https://res.cloudinary.com/dugcmkito/image/upload/v1691531959/Alternative_Payment_Methods_in_Checkout_2x_24e7d9878a.png" alt="Alternative Payment Methods in Checkout@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1691531959/thumbnail_Alternative_Payment_Methods_in_Checkout_2x_24e7d9878a.png 245w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531960/small_Alternative_Payment_Methods_in_Checkout_2x_24e7d9878a.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531960/medium_Alternative_Payment_Methods_in_Checkout_2x_24e7d9878a.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531960/large_Alternative_Payment_Methods_in_Checkout_2x_24e7d9878a.png 1000w," sizes="100vw">5. Product Page Checkout UIEnable different checkout user interfaces (UI) for product page checkouts (i.e., checkouts initiated from the “Buy Now” button on a product page). Test the following UI:<ul><li>Expanded checkout modal that includes side cart order summary</li><li>Simplified checkout modal that does not include a side cart order summary</li></ul><img src="https://res.cloudinary.com/dugcmkito/image/upload/v1691531961/Product_Page_Checkout_UI_2x_7a83f2ca42.png" alt="Product Page Checkout UI@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1691531961/thumbnail_Product_Page_Checkout_UI_2x_7a83f2ca42.png 226w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531962/small_Product_Page_Checkout_UI_2x_7a83f2ca42.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531962/medium_Product_Page_Checkout_UI_2x_7a83f2ca42.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531962/large_Product_Page_Checkout_UI_2x_7a83f2ca42.png 1000w," sizes="100vw">&nbsp;<h2>Universal Updates</h2>Below is a list of experiments that Bolt has already tested and found to positively impact the user experience. These experiments have been rolled out universally across all Bolt retailers.1. Google Maps in Delivery Step<ul><li>Overview: Add a Google Map view to reduce drop-off at the delivery step of checkout to boost checkout conversion. This provides a visual image for shoppers to do an additional check and confirm if their address is accurate. Bolt experimented showing the Google Map view vs. no Google Map view and saw a lift in both checkout conversion and delivery step conversion. As a result, showcasing Google Maps in checkout was rolled out universally and is available across all Bolt retailers.&nbsp;</li><li>Proof Points for a leading beauty brand<ul><li>3.68% relative lift on checkout conversion</li><li>2.04% relative lift on delivery step</li></ul></li></ul><img src="https://res.cloudinary.com/dugcmkito/image/upload/v1691531963/Google_Maps_Delivery_Step_2x_bcd8dbff39.png" alt="Google Maps Delivery Step@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1691531963/thumbnail_Google_Maps_Delivery_Step_2x_bcd8dbff39.png 198w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531964/small_Google_Maps_Delivery_Step_2x_bcd8dbff39.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531964/medium_Google_Maps_Delivery_Step_2x_bcd8dbff39.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531964/large_Google_Maps_Delivery_Step_2x_bcd8dbff39.png 1000w," sizes="100vw">2. Order Summary for MobileBolt tested order summary placement for mobile devices including:<ul><li>Hidden in the top menu&nbsp;</li><li>Always available in the expanded footer</li><li>As a result, always available in the expanded footer performed better and was rolled out across mobile experiences.</li></ul><img src="https://res.cloudinary.com/dugcmkito/image/upload/v1691531961/Order_Summary_2x_120313f0ca.png" alt="Order Summary@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1691531961/thumbnail_Order_Summary_2x_120313f0ca.png 192w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531962/small_Order_Summary_2x_120313f0ca.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531962/medium_Order_Summary_2x_120313f0ca.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531962/large_Order_Summary_2x_120313f0ca.png 1000w," sizes="100vw">3. Loqate as Address ValidatorAddress auto-completion has a positive impact on conversion and address validation helps reduce potential support issues with incorrect addresses. Loqate is the market leader in address validation and recommendation services. Bolt is excited to now use Loqate as both our address recommendation and verification service.&nbsp;4. Skeleton LoaderBolt now uses Skeleton Loaders, which are static placeholders for the information that is still missing, in Checkout. Skeleton loading is an industry standard for a faster and more streamlined user experience.<img src="https://res.cloudinary.com/dugcmkito/image/upload/v1691531960/Skeleton_loader_2x_2983a8b7e2.png" alt="Skeleton loader@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1691531960/thumbnail_Skeleton_loader_2x_2983a8b7e2.png 198w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531961/small_Skeleton_loader_2x_2983a8b7e2.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531961/medium_Skeleton_loader_2x_2983a8b7e2.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531961/large_Skeleton_loader_2x_2983a8b7e2.png 1000w," sizes="100vw">5. One-Time Password (OTP) Refresh<ul><li>Overview: One-time passwords (OTPs) let shoppers securely and quickly login to their accounts to enjoy a one-click checkout. Bolt recently updated our OTP screen to make it easier for shoppers to understand:<ul><li>Why they are being asked for an OTP code</li><li>What action is required</li><li>How Bolt can assure they are logging into a secure account network</li></ul></li><li>Proof Points<ul><li>6.4% lift in login success rate&nbsp;</li><li>1.4% lift in conversion</li></ul></li></ul><img src="https://res.cloudinary.com/dugcmkito/image/upload/v1691531953/OTP_2x_0fdb44c899.png" alt="OTP@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1691531953/thumbnail_OTP_2x_0fdb44c899.png 245w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531954/small_OTP_2x_0fdb44c899.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531954/medium_OTP_2x_0fdb44c899.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531954/large_OTP_2x_0fdb44c899.png 1000w," sizes="100vw">6. Account Creation CheckboxThe account creation checkbox enables shoppers to seamlessly save their information to create an account so they can enjoy a one-click checkout the next time they come back. Bolt tested different copy variations for this checkbox:<ul><li>Provide bullets showcasing the value and benefits of creating a Bolt account</li><li>Simple copy without bullets</li><li>As a result, the version without bullets outlining account benefits to shoppers performed worse so we rolled out the update to include bullets in all account creation checkboxes across Bolt retailers.&nbsp;</li><li>Proof Point<ul><li>Removing bullets led to a -9.5% decline on account registration.</li></ul></li></ul><img src="https://res.cloudinary.com/dugcmkito/image/upload/v1691531958/Account_Creation_Checkbox_2x_f1e1b6b755.png" alt="Account Creation Checkbox@2x.png" srcset="https://res.cloudinary.com/dugcmkito/image/upload/v1691531958/thumbnail_Account_Creation_Checkbox_2x_f1e1b6b755.png 186w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531958/small_Account_Creation_Checkbox_2x_f1e1b6b755.png 500w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531958/medium_Account_Creation_Checkbox_2x_f1e1b6b755.png 750w,https://res.cloudinary.com/dugcmkito/image/upload/v1691531958/large_Account_Creation_Checkbox_2x_f1e1b6b755.png 1000w," sizes="100vw">