At Bolt, we’re closely monitoring the evolving coronavirus (COVID-19) public health crisis, as well as its impact on our retailers. There is no denying that this pandemic represents a dynamic and challenging time, as businesses and communities adjust to the impacts of recent events.
Our Response to COVID-19
While recent events pose additional challenges, we’re with our retailers every step of the way. As your ecommerce partner, Bolt is devoting additional resources to ensure our platform continues to be fully operational and up-to-date.
Read below to learn more about our COVID-19-related resources, and find out how Bolt is supporting our community and partners during this time.
Our Commitment to Our Retail Partners
Reliability and stability remain the top focus for our team. We are doubling down on our commitment to our retail partners and are focused on keeping our platform operational, scalable, and financially resilient during this challenging time. This includes additional monitoring at multiple layers of our technology, increased resources towards database stability, and additional automated testing.
The Bolt Support Team remains available to answer your questions and resolve any issues during our standard business hours (Monday – Friday from 8:30 AM ET/5:30 AM PT to 9:00 PM ET/6:00 PM PT).
In addition, Bolt is now offering 24/7 emergency support for tickets submitted via the Bolt Merchant Dashboard that are tagged as having a “Critical” business impact.
COVID-19’s Impact on Online Retail
The COVID-19 outbreak has dramatically influenced the ecommerce landscape. Businesses around the world are responding urgently to new government policies, sudden needs to switch in-store sales to online, dramatic drops or spikes in demand, and more.
At Bolt, we compiled stats around COVID-19’s impact on growth in weekly sales across multiple verticals, including travel, household, food & beverage, and clothing. We then compared these numbers to our pre-COVID-19 baseline. At Bolt, we’ve aggregated anonymized retailer data to provide you with a holistic overview of trends by vertical.
Retailers Give Back
This year, the rise of COVID-19 has seen online and brick and mortar retailers negatively impacted. At the same time, we’ve seen a groundswell of support from retailers giving back by donating their time, money, products, and services to fight the crisis.
In Retailers Give Back, Bolt and The Retail Coalition encourage retailers to share their stories of how they’re choosing to make a difference.