Bolt Professional Services and Support

Access a comprehensive range of tools, services, and resources to help accelerate your success with Bolt.

Consult with a Commerce Expert

“Their support is genuinely unparalleled. I don't know if their team sleeps or how they do what they do, but whether reaching out to a developer, account manager, or head of client success they're literally a mouse click away and available at every hour of the day.”

Executive Sponsor in Apparel & Fashion | G2 Review, 2019

Professional Services

Our professional services team provides meticulous project management and implementation expertise to help you onboard seamlessly.

  • Work with a dedicated implementation project manager to ensure a seamless onboarding experience
  • Follow our proven implementation methodology designed to support merchants of all maturity levels
  • Ecommerce ecosystem and Bolt product compatibility best practices and recommendations.
  • Tap into our knowledgeable team of integration services & presales solutions engineers.
  • Managed Services post-launch to ensure shopping cart replatforming, processor updates, and other integration changes happen with minimal effort.
  • Get comprehensive testing and deployment infrastructure. (eg: sandboxes, testing plans)
Customer Success

Expert help when you need it

Our Success organization partners with you to accelerate forward.

  • A team dedicated to helping you achieve business outcomes and unlock value from Bolt
  • Delivery of training courses customized to your operations and organization
  • Proactive engagement and strategic planning partner
  • Thought leadership on ecommerce trends, business insights, and shopper behavior
  • Your advocate within the Bolt organization
Support

Need assistance? We’ve got
you covered.

Leverage our expert support team to help you get answers to your pressing questions:

  • Skilled Technical Support Engineers available via Email & Live Chat
  • 24/7 Emergency Support to urgently resolve your most pressing issues
  • Access to our Ticket Tracking Portal to help you keep track of open tickets
  • If you use Bolt Processing, dispute representment coaching and assistance
Help Center

Access comprehensive guides to help you on your Bolt journey

  • Review extensive documentation on our integrations, APIs, key features, and commonly asked questions in our Help Center to become a Bolt expert
  • Browse our eLearning library to help your team quickly learn core Bolt workflows