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Services and Support

Access a comprehensive range of tools, services, and resources to help accelerate your success with Bolt.

“Their support is genuinely unparalleled. I don't know if their team sleeps or how they do what they do, but whether reaching out to a developer, account manager, or head of client success they're literally a mouse click away and available at every hour of the day.”

Executive Sponsor in Apparel & Fashion | G2 Review, 2019

"Amazing improvement in checkout experience. Backend dashboard is very easy to use. Customer service and support has been amazing."

Ian L. | G2 Review, 2020

“Bolt actually helped our developers set up the fraud solution on our website which most places are like ‘nope, the developers take care of it. That’s it.’ The overall customer service, I have to say, is great.”

Heather Lott

CFO at Monster Gardens

"Bolt's customer service is fast, friendly, understanding, and the team always works until the problem is solved."

Shane Siever

Sr. Creative Designer at Real Milk Paint

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Professional Services

Our professional services team provides meticulous project management and implementation expertise to help you onboard seamlessly.

  • Work with a dedicated implementation project manager to ensure a seamless onboarding experience
  • Follow our proven implementation methodology designed to support merchants of all maturity levels
  • Ecommerce ecosystem and Bolt product compatibility best practices and recommendations.
  • Tap into our knowledgeable team of integration services & presales solutions engineers.
  • Managed Services post-launch to ensure shopping cart replatforming, processor updates, and other integration changes happen with minimal effort.
  • Get comprehensive testing and deployment infrastructure. (eg: sandboxes, testing plans)
Customer Success

Expert help when you need it

Our Success organization partners with you to accelerate forward.

  • A team dedicated to helping you achieve business outcomes and unlock value from Bolt
  • Delivery of training courses customized to your operations and organization
  • Proactive engagement and strategic planning partner
  • Thought leadership on ecommerce trends, business insights, and shopper behavior
  • Your advocate within the Bolt organization
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Support

Need assistance? We’ve got
you covered.

Leverage our expert support team to help you get answers to your pressing questions:

  • Skilled Technical Support Engineers available via Email & Live Chat
  • 24/7 Emergency Support to urgently resolve your most pressing issues
  • Access to our Ticket Tracking Portal to help you keep track of open tickets
  • If you use Bolt Processing, dispute representment coaching and assistance
Contact Support
Help Center

Access comprehensive guides to help you on your Bolt journey

  • Review extensive documentation on our integrations, APIs, key features, and commonly asked questions in our Help Center to become a Bolt expert
  • Browse our eLearning library to help your team quickly learn core Bolt workflows
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Already a Bolt customer and looking for help?

Click here to contact Support